Dynamic Product Management Professional
Welcome to my professional profile. Here you'll find an overview of my experience, key projects, and the values that drive my work. Whether you're here to explore my career journey, skills, or collaborative ventures, this is the place to start.
Core Values
Integrity First
I believe in transparency, honesty, and doing the right thing — always. Trust is the foundation of every successful relationship, whether professional or personal.
Consistency & Commitment
Reliability builds confidence. I prioritise consistency in my work and partnerships, ensuring I follow through and deliver results that people can count on.
Mentorship & Growth
I’m passionate about creating spaces where others can thrive. I've led onboarding initiatives and mentorship programs that empower new starters and emerging leaders to grow with confidence.
Championing Neurodiversity & Inclusion
I actively advocate for diverse perspectives, recognising the strength that comes from inclusive environments. Supporting neurodiverse individuals and fostering belonging is central to how I build teams and communities.
Collaboration & Partnership
Great things happen when we work together. I value strong, mutually beneficial partnerships that create impact and open up new opportunities for everyone involved.
Current Role
Zendesk. Melbourne - Mar 2021 - Present · (4yrs)
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities.
Senior Product Manager – Strategic Integrations
I lead multiple development teams building key integrations across the Zendesk platform, supporting over 50,000 customers globally. I manage a portfolio spanning Microsoft Teams, Slack, MS Copilot, Meta, X (Twitter), Workday, and Xero, while overseeing the maintenance of custom endpoints and legacy systems. Directly managing Product Managers and supporting 20+ developers, I drive cross-functional execution and portfolio strategy.
I work closely with enterprise partners including OpenAI, Microsoft, and Google, spearheading initiatives on collaboration tools and integration workflows. These efforts position Zendesk at the centre of our customers' ecosystems, enabling seamless connections between critical third-party services and Zendesk’s new platform. My focus is on enhancing customer value through scalable, interoperable solutions.
Product Manager – Collaboration Tools:
I partnered with global platform leaders such as Meta, X Corp, Microsoft, Google, and Slack to redefine customer engagement within CRM. I owned the roadmap for collaboration tools, driving UX improvements, backend scalability, and new workflow designs.
I pioneered Zendesk’s approach to business messaging, delivering B2B and B2E solutions through Slack and Microsoft Teams integrations. These initiatives filled a critical gap in internal help desks, unlocking new market opportunities.
My work culminated in a major product launch, showcased during Zendesk’s keynote, delivering measurable customer value and strengthening strategic partnerships. This experience deepened my expertise in large-scale collaborations and high-impact product delivery.
50K
Customers Supported Through integrated solutions and community initiatives, ensuring smooth experiences across platforms.
30+
From strategic collaborations to community-driven alliances, maintaining strong, value-driven relationships.
95%
Engagement & Retention in Community Initiatives
Past Roles
StarRez Inc, Melbourne - 2015 - 2021 (6 Yrs)
StarRez is the world leader in housing and conference software with over 25 years of experience and more than 750 customers worldwide. StarRez offers the most robust, mature, and easy-to-use housing and conference software solution on the market
At StarRez I have had several product roles here at StarRez as I am often pulled in to manage teams while we look for new product managers or to get projects back on track, each role includes creating wireframes and mockups, data validation, stakeholder engagement, and more.
Principal/Lead Product Manager:
Led product managers across four development teams, providing mentorship, removing roadblocks, and ensuring alignment between product vision and business objectives. Drove stakeholder engagement, data-driven decision-making, and strategic prioritization. Championed brand recognition initiatives, including public speaking engagements to establish StarRez's presence in Melbourne..
Technical Product Manager - (Concurrent with Principal PM):
Partnered with system architects to optimize StarRez's cloud ecosystem, increasing performance and reducing operational costs. Delivered cloud migration initiatives, including Kubernetes adoption, improved CI/CD pipelines, and enhanced log management systems to drive platform reliability and scalability.
UI/UX Product Manager:
Collaborated with the Pyxis Team to design customer-facing features that improved data visibility and response agility. Delivered flagship initiatives such as 'Insights' — actionable data dashboards — and Covid-response solutions like Temporary Spaces and Situation Response tools.
New Markets Product Manager:
Identified growth opportunities and led the development of new market solutions, including the launch of Property Portfolio Management and an infrastructure overhaul to support evolving customer needs.
Example Project Work
Action Builder
Leveraging Action Builder, I’ve helped streamline complex workflows and empower teams to take decisive action. By optimising integrations and ensuring smooth onboarding, I’ve supported initiatives that impact thousands of users — driving tangible outcomes and scaling collaborative efforts. Action Builder was announced at Zendesk Relates Keynote in April 2025
Collaboration Tools
Harnessing the power of leading collaboration tools, I’ve enabled seamless teamwork across regions and functions. Whether it’s improving information flow, supporting onboarding, or enhancing visibility for decision-making, these tools have been central to delivering high-impact projects efficiently. With over 30K customers using these integrations today
Social Channels
Through strategic use of social channels, I’ve expanded reach and deepened engagement across diverse communities. From amplifying key initiatives to supporting customer-driven content, these platforms have become essential in building authentic connections and fostering ongoing dialogue. With our most recent Release seeing over 1000 Customers mirgrating to our new version in the first month of release.
Partnership Management
Building meaningful connections is at the heart of everything I do. Over the years, I’ve had the privilege of collaborating with a diverse range of partners — from industry leaders to grassroots organisations — each bringing unique perspectives and opportunities for growth.
Key Partnerships Include:
Global Enterprises
Collaborated with established global brands to deliver innovative solutions and drive mutual success in highly competitive markets.
Community Organisations
Worked closely with community-driven initiatives, ensuring alignment with local values and delivering real, measurable impact.
Tech & Innovation Hubs
Partnered with cutting-edge technology providers and incubators to stay ahead of trends and bring fresh, future-facing ideas to life.
Educational Institutions
Engaged with universities and training bodies to foster learning opportunities, mentorship programs, and industry insights for the next generation.
Specialist Consultants & Freelancers
Built agile project teams by partnering with expert consultants and creative freelancers to meet complex project needs with precision and flexibility.
Each partnership is a chapter in my professional story — built on respect, collaboration, and a shared vision for progress.
Thought Leadership
Recent Articles:
-Navigating the Highs and Lows of Being a Neurodivergent PM
-When "Continuous Improvement" Becomes an Endless Grind
-Leading Up without Losing Your Voice
Public Speaking:
L.A.S.T Conference - Being Agile with Agile
DDD By Night - Building Flexible Teams
SSW- Guest Speaker - Bridging the gap
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